Grievance Mechanism
We maintain an open channel for stakeholders to raise concerns and complaints, with a defined process to review and resolution.
Permata Group is committed to fair and responsible practices in our supply chain. We recognise that feedback and input from stakeholders is valuable because it helps to drive best practices, evaluate compliance of our suppliers, and increase transparency in our supply chain.
Our Grievance Mechanism offers an accessible, fair, and reliable platform for all stakeholders—including local communities, workers, NGOs, and supply chain partners—to raise concerns regarding environmental impact, labor rights, land disputes, or supplier compliance without fear of retaliation.
Grievance Mechanism
The grievance mechanism below illustrates how a grievance is raised and handled, whether reported by an internal or external party. This system ensures we respond quickly and address feedback effectively, especially from external parties.
How to raise a grievance?
Whilst grievances can be made anonymously, providing full contact details enables us to better understand and address the concern.
Grievances can be made using the form below, or delivered through the following channels:
Fax Number
+62-61-4568755
Attn: Grievance and Complaint
Team Jalan Iskandar Muda No. 107, Medan, 20154 Indonesia
Grievance Cases
To ensure full accountability, we regularly update our grievance case list, which can be found below.
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