Open communication with stakeholders helps us identify and address concerns early. Our grievance mechanism invites both internal and external stakeholders to submit concerns through a structured process.
At a Glance
- Pillar
- Governance
- Status
- On Track
- Focus Areas
- 4 covered below
How It Works
Every concern follows a structured, transparent process with defined timelines and accountable outcomes.
Submit Your Concern
Share your concern through any of our available channels — online, by email, or in person. All submissions are treated with strict confidentiality, and anonymous reports are accepted.
Available anytimeAcknowledge Receipt
We confirm receipt of every submission within five business days, assigning a unique reference number and clearly outlining the next steps in the review process.
Within 5 working daysIndependent Investigation
Our dedicated sustainability team reviews and investigates each case with impartiality and care, engaging all relevant parties and maintaining a detailed record throughout.
30–60 working daysResolution & Follow-up
We communicate our findings and any remediation actions clearly and promptly. A case remains open in our system until the submitter confirms satisfaction with the outcome.
Until resolvedHow to Submit
Online Form
Submit via our secure web portal — available 24 hours a day, 7 days a week.
Send your concern directly to our dedicated grievance email address.
In Person
Speak with a sustainability team representative at any of our offices.
Confidential
All submissions are handled with strict confidentiality. Anonymous reports are accepted and protected.
Impartial
Each case is investigated independently and fairly, free from any conflict of interest.
Transparent
We provide clear, timely communication on process steps, investigation findings, and outcomes.
What We've Achieved
Open to internal and external stakeholders
Structured review and resolution process
Multiple channels available for submission
Regular updates provided to those who raise concerns
Explore Our
Sustainability Journey
Discover our full range of sustainability commitments, initiatives, and performance across all pillars.